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Frequently Asked Questions

You have questions?

We have answers. 

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If your question is not listed here please do not hesitate to contact us!

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What can I expect from my first counselling appointment?

When you arrive at your first appointment you can expect a warm and inviting atmosphere. The first discussion you have with your counsellor will be about consent. Once established, you and your therapist can get to know one another. There will be ample time for the client to ask questions. The first session does not need to be extremely structured, typically the conversation will naturally flow over a variety of topics. The first meeting is also an opportunity to establish goals and potentially create a plan for future sessions.

What are the benefits of working with a counsellor?

There are many benefits to working with a counsellor. For many people having a neutral perspective on different aspects of one’s life can be extremely helpful. Working with a counsellor is an opportunity for self-exploration and to better understand your own feelings. It is a space where you are free to express, understand and work through your emotions. A counsellor can help you develop a more positive outlook that can lead to a healthier lifestyle. Many find the insight gained on various mental health concerns along with coping mechanisms to be invaluable. Additionally, a counsellor can work with you to improve communication skills with your loved ones. These are just a few of the many potential benefits to working with a therapist. 

Will this be covered by my insurance?

All insurance plans are different and we encourage you to reach out to your provider to ensure that you will be covered by the counsellor of your choice. Most of our counsellors are Registered Social Workers and their services are typically covered under the majority of benefit plans. 

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If you are covered by Non-Insured Health Benefits or Victim Services we would be happy to help you. All of our counsellors are registered therapists with both of these programs.

What is Accelerated Resolution Therapy (ART)?

ART is an evidence-based psychotherapy that was developed in 2008 by Laney Rosenzweig. ART uses eye movements to help change negative images and strong emotional and physical reactions attached to the memory. It is a very gentle approach to therapy, which can be especially helpful when working with people that have experienced trauma. Individuals who have participated in ART have seen significant improvements in as little as one to five sessions.

I have to cancel my appointment, is there a fee for that?

It depends. If your cancellation is within 24 hours of your appointment time then we have a cancellation fee of 50%. 

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If you are cancelling more than 24 hours before your appointment then there is no charge. Please contact us as soon as possible if you need to cancel or reschedule your appointment. 

What is Reiki?

Reiki is a Japanese energy healing system. It is used for relaxation, stress reduction, anxiety, and one's general well-being. It is based on the concept that energy flows through everyone and that this energy is what gives us life. If our energy is low, we are at a higher risk to become sick and stressed: on the other hand, if our energy is high, we have a greater opportunity to be happy and stay healthy. This energy at times can become stagnant or damaged, where there has been physical injury or emotional pain. Reiki is an energy that works on the mental, physical, emotional, and spiritual levels to remove these energy blocks and restore balance.

What happens in a Reiki session?

The client remains fully clothed and lies on a massage table if this is comfortable. Reiki treatments can also be done while the client is seated. The Reiki practitioner will use gentle touch or hands slightly above the body to help guide this energy in a way that promotes balance and healing. Reiki sessions can be 30 to 90 minutes in length. 

What can a dietician help me with?

Registered dietitians can support you with meeting your health goals and managing various health conditions. We strive to be inclusive and client-centered, and we work with you where you are at. We work with individuals of all ages, as well as with families. Consider booking an appointment if you are wanting support with any of the following:

  • Type 2 Diabetes, PCOS, and help with blood sugar management

  • Elevated blood lipids (high cholesterol, triglycerides)

  • Heart disease

  • Irritable bowel syndrome and inflammatory bowel disease (Crohn's and Ulcerative Colitis)

  • Picky eating and/or failure to thrive in children

  • Breaking the diet cycle

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